It’s not difficult establishing the benefit of proper records management, when a company such Microsoft Corp. spends an average of US$20 million for e-discovery per litigation, said a company executive.
“When someone says they can’t find the return on investment (on a records management process), I so disagree,” said Rachael Heade, Microsoft’s records management analysis manager, at a CA World 2007 panel discussion in Las Vegas, Nevada.
And there currently exists a backlog of cases to be handled, she added.
