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E-discovery Rules Send Message on Archiving

posted by PInow.com Staff | February 25th, 2007
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Users turn to software for storing and retrieving e-mails, instant messages

With its early embrace of Linux and its highly reliable online banking site, KeyBank NA is among the most efficient, cutting-edge banks in the U.S. when it comes to IT — but that wasn’t the case in one area until recently.

When Al Coppolo was asked by lawyers at the KeyCorp operating unit to produce old e-mails for litigation or regulatory compliance, he would have as many as four members of his IT team trudge to an off-site storage facility to retrieve tapes, mount them on servers and painstakingly search for the requested messages.

“It was a completely manual environment,” said Coppolo, executive vice president and director of infrastructure at Cleveland-based KeyBank. “Sometimes we would have to look through copies of the same e-mail on multiple tapes if there were multiple replies.”



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