Mystery Shopper Articles and Resources
Top 10 Reasons To Hire A Mystery ShopperAccording to 2005 statistics published by the Mystery Shopping Providers Association (MSPA), secret shopping services are a $600 million industry in the United States, with more than 8.1 million mystery shops conducted in 2004 alone. Businesses turn in such numbers to secret shopper services because these services offer a number of benefits for companies. Many companies report that these services help them to:
- Improve quality of service. Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide excellent customer care and support. This does not guarantee...
read more »Mystery shopping: why employers are using it instead of surveillanceAccording to the American Customer Satisfaction Index, which measures more than 200 companies as well as government agencies for customer satisfaction, businesses as well as governments are doing a poor job in providing quality customer service.
In addition, startling new statistics show that employee dishonesty costs business owners in the U.S. more than $400 billion each year. Up to a third of small businesses fail directly due to employee dishonesty. In fact, employee theft is 15 times more likely to occur than theft by external criminals. Despite this, many businesses rely only on surveillance - if that - in order to...
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